Hospital Policies Serving The Woodlands

Veterinary Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, "drop-off" appointments are available. A "drop off" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he or she will give you a call to go over the diagnosis and treatment options/recommendations.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the reception area.

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Trusted By Pet Owners

“The great doctors and staff at the Village Vet have taken care of our many pets since 2001.”
Linda D.
“Dr. Moore and his staff are an amazing, caring, personable and compasionate team.”
Siri S.
“We can’t wait to bring her back in for her follow-up. Our baby has been doing so much better and we even made another appointment.”
Jessi P.
“I always feel welcomed and well-informed after each visit.”
Chrissy M.
“The surgeon who treated my dog was extremely communicative, offered his contact information freely, and called to check up on him.”
Diane B.

Patient Arrival Policy

For your protection and that of others, all dogs must be on a leash and properly controlled while in the reception area or exam rooms of our veterinary hospital. All cats must be presented in an appropriate cat carrier or on a leash.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash, Care Credit, and personal checks.

We Have Been Included in the Best of the Woodlands Voting Every Year Since 2001!
Our Team Is Committed to Excellent Quality Veterinary Care for Pets of All Ages.
Client Education and Communication Is Important to Our Practice Philosophy.
We Always Provide Compassionate Care For Your Animals in a Family Atmosphere.

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